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Larson Shutter Company BBB Business Review





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Shipping and Returns
What is the Shipping Policy?
  Shipping and Delivery

Orders typically ship using one of the following methods: FedEx, UPS or Common Carrier

Orders over $35 that are for products that are marked Free Shipping: Simply look for the logo to enjoy FREE Standard Ground Shipping*.

Orders $35 or under will have a flat rate shipping/handling charge of $2.75 added to the order total.


*Free shipping is by our choice of standard ground methods and and is usually with UPS and applies to the continental U.S. only and excludes orders shipped to Alaska and Hawaii. This is a limited time offer and may be withdrawn at any time.


FedEx and UPS
FedEx or UPS will deliver your merchandise to your home or business and place it at the front area/front door of your office or home. Since FedEx and UPS both have weight and size restrictions, heavy and/or oversize orders are shipped via common carrier.
Common Carrier - Curbside Delivery
Curbside Delivery is the default carrier shipping option for ExteriorShutterSource.com orders. You will be responsible for getting the cartons from the back of the truck into your home or office. Keep in mind that you may need more than one person to help you unload large and/or heavy cartons or crates from the back of the truck. The trucking company will usually call you on the phone to arrange for a delivery appointment. When calling you, the trucking company itself might offer you additional services to help you move items from the truck into your house such as their inside delivery service or lift-gate option. You would be responsible for paying the trucking company directly for any of these additional services.
The expected shipping time frame listed on product pages is the usual availability including processing time but is not a guarantee. This time-frame is for processing and getting your order ready to ship and does not include the 1 - 7 business days it will take the shipping carrier to deliver your products. We strive to adhere to these schedules as close a possible but workload and other unforeseen issues can arise from time to time. Please do not schedule installers or painters until your shutters arrive as we can not be responsible for charges or any other costs you may incur due to your order not arriving when expected.
Shipping to Alaska and Hawaii will be extra and above what is shown in the shopping cart. If you live in these areas you may purchase using our system but we will notify you of any additional shipping charges before charging your credit card or proceeding with your order.
FOB factory: Ownership of merchandise ordered from
Larson Shutter Company will transfer to you the buyer when it is accepted by the shipping carrier for delivery to you, the buyer.
Shortages and Shipping Damage:
Please check all shipments carefully for damage and number of packages upon receipt. Discovery of shortages or damage at the time of receipt is the customers responsibility. All shortages or concealed damage must be reported to Larson Shutter Company within 72 hours. If a package is damaged, you should refuse it; then call 1.800.675.6555, we will file claim for all refused packages. It you decide to accept a damaged package, notify the carrier and request an immediate inspection; keep the packing in which the order was shipped. If there is a shortage, or minor shipping damage is visible, or concealed damage is suspected and you keep the package, have the delivery driver sign your copy of the freight bill noting the damage or shortage. You are responsible for filing all claims for accepted merchandise. Call Larson Shutter Company customer service for assistance.
Do you ship to my country?
  At this time we only ship orders in the continental United States. We can not ship to APO or PO boxes.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and you will be able to see shipping charges. You will also see the shipping charges on the Checkout page before you actually submit the order for payment.

Please see each individual item page for more information on the availability of each item and expected shipping schedule. The expected shipping time frame listed on product pages is the usual availability but is not a guarantee and does not include the 1 -7 business days for the carrier to deliver your products. We strive to adhere to these schedules as close a possible but workload and other unforeseen issues can arise from time to time. Please do not schedule installers or painters until your shutters arrive as we can not be responsible for charges or any other costs you may incur due to your order not arriving when expected.

Shipping to Alaska and Hawaii will be extra and above what is shown in the shopping cart. If you live in these areas you may purchase using our system but we will notify you of any additional shipping charges before charging your credit card or proceeding with your order.
What is the return policy?
 

Return Policy
Standard Master Shutters and Standard Board & Batten Shutters can be returned if within 30 days from ship date. The standard shutters must be received back to us shipped at your expense in new and resalable condition, in the original packaging with any accessories that were included. A 30% restocking fee will charged on all standard items accepted for return or exchange plus our original costs to ship the item to you will be deducted before any credit will be given. Please call: 1.800.675.6555 for return authorization on standard shutters. Do not return product to us without a authorization number from Larson's..

CUSTOM SHUTTERS: NO RETURNS. Please order carefully, custom size shutters were made for you and are not a stocked item and cannot be returned, exchanged or canceled, no exceptions will be allowed.

Any items returned to Larson Shutter without a RMA/RGO number from Larson Shutter will not be accepted and will be returned to you freight collect. Please call: 1.800.675.6555 for a return authorization on standard shutters.
NOTE: Our shopping cart system sends a email confirmation when you submitted your order, however some ISP's block our emails or it could go into your spam or other filtered mail. If you do not receive the confirmation please contact us and we will arrange get you a copy of your order or you may be able to log into your account on our website to reprint or check the status of your order. It is your responsibility to check the order confirmation to make sure you are getting what you wanted, we have no way of knowing if you have entered the correct information on your order.

Initially Defective Merchandise and Shortages
Any claims for incorrectly made or initially defective merchandise and shortages must be brought to our attention within 72 hours of receipt and before product is altered in any manner or installation is attempted. Larson Shutter Company reserves the right to inspect any alleged incorrectly made or defective merchandise at our facility to verify validity of claim before any repair or replacement is performed; however this policy does not imply automatic replacement or repair by Larson Shutter Company. It is your responsibly to check the merchandise when it is delivered to make sure there are no discrepancies, damage or shortages. A written return authorization number (RMA/RGO) must be obtained from Larson Shutter Company prior to returning any merchandise. Items returned to Larson Shutter Company without a RMA/RGO number will not be accepted by us and will be returned to you freight collect. 10/23/2012


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