Shutter Return Policy
All shutter sales are final; defective merchandise will be repaired or replaced at Larson Shutter Company's discretion if determined by Larson's to be defective. Shutters are shipped factory direct from several manufacturing plants located throughout the United States per your sizes and specifications; therefore Larson Shutter Company does not accept returns, refunds or any changes on shutter orders after the order has been submitted to us. At Larson Shutter Company's discretion we may make exceptions on some items if they are deemed to be standard restock-able items by us, there may be restock/handling fees associated with such determinations.
NOTE: Our shopping cart system sends a email confirmation when you submit your order, however some ISP's block our emails or it could go into your spam or other filtered mail. If you do not receive the confirmation please contact us and we will arrange get you a copy of your order or you may be able to log into your account on our website to reprint or check the status of your order. It is your responsibility to check the order confirmation to make sure you are getting what you wanted, we have no way of knowing if you have entered the correct information on your order.

Shutter Hardware Return Policy
Some shutter hardware that we stock may be returned for exchange or refund within 15 days of receipt of merchandise only if in unused new condition and will incur a restocking fee; please check with Larson Shutter Company to see if your item qualifies for return. Shipping or handling charges and/or our costs for shipping merchandise to you will not be refunded. You will be responsible for any shipping and or packaging charges to return items to Larson Shutter Company. No credit will be given by Larson Shutter Company on returned merchandise that is received back to our facilities damaged or otherwise not resalable by us. Please allow 2-3 weeks after we have received the returned merchandise for credit to appear on your account. A written return authorization number (RMA/RGO) must be obtained from Larson Shutter Company within 15 days of receipt of merchandise, and prior to returning any merchandise. Items returned to Larson Shutter without a RMA/RGO number will not be accepted and will be returned to you freight collect.

Initially Defective Merchandise, Shortages and Shipping Damage
Any claims for incorrectly made or initially defective merchandise and shortages must be brought to our attention within 72 hours of receipt and before product is altered in any manner or installation is attempted. Larson Shutter Company reserves the right to inspect any alleged incorrectly made or defective merchandise at our facility to verify validity of claim before any repair or replacement will be performed; however this policy does not imply automatic replacement or repair by Larson Shutter Company. Any Shipping damage must be noted on the delivery receipt and reported to the shipping company immediately, or shipping companies will deny any claim submitted. Also if shipping damage is found please notify Larson Shutter Company within 72 hours of receipt of merchandise at: 1.800.675.6555 and we will help you with the claim. It is your responsibly to check the merchandise when it is delivered to make sure there are no discrepancies, damage or shortages. A written return authorization number (RMA/RGO) must be obtained from Larson Shutter Company prior to returning any merchandise. Items returned to Larson Shutter Company without a RMA/RGO number will not be accepted by us and will be returned to you freight collect.