How do I return an item?
Return Policy

Return Policy
Standard Master Shutters and Standard Board & Batten Shutters can be returned if within 30 days from ship date. The standard shutters must be received back to us at your expense in new and resalable condition, in the original packaging with any accessories that were included. A 30% restocking fee will charged on all standard items accepted for return or exchange plus our original costs to ship the item to you will be deducted before any credit will be given. Please call: 1.866.209.1765 for return authorization on standard shutters. Do not return product to us without a authorization number from Larson's.

CUSTOM SHUTTERS: NO RETURNS. Please order carefully, custom size shutters were made for you and are not a stocked item and cannot be returned, exchanged or canceled, no exceptions will be allowed.

Any items returned to Larson Shutter without a RMA number from Larson's will not be accepted and will be returned to you freight collect.
NOTE: Our shopping cart system automatically sends a email confirmation when you submit your order, however some ISP's block our emails or it could go into your spam or other filtered mail. If you do not receive the confirmation please contact us and we will arrange get you a copy of your order or you may be able to log into your account on our website to reprint or check the status of your order. It is your responsibility to check the order confirmation to make sure you are getting what you wanted, we have no way of knowing if you have entered the correct information on your order or if the product you have ordered will meet your particular wants or needs.

Initially Defective Merchandise, Shortages and Shipping Damage

Any claims for incorrectly made or initially defective merchandise and shortages or freight damage must be brought to our attention within 72 hours of receipt and before product is altered in any manner or installation is attempted. Larson Shutter Company reserves the right to inspect any alleged incorrectly made or defective merchandise at our facility to verify validity of claim before any repair or replacement will be performed; however this policy does not imply automatic replacement or repair by Larson Shutter Company. Any Shipping damage must be noted on the delivery receipt and reported to the shipping company immediately, or shipping companies will deny any claim submitted. Also if shipping damage is found please notify Larson Shutter Company within 72 hours of receipt of merchandise at: 1.866.209.1765 and we will help you with the claim. It is your responsibly to check the merchandise when it is delivered to make sure there are no discrepancies, damage or shortages. A written return authorization number (RMA/RGO) must be obtained from Larson Shutter Company prior to returning any merchandise. Items returned to Larson Shutter Company without a RMA/RGO number will not be accepted by us and will be returned to you freight collect.

10/23/12 14:20