How do I return an item?
Any items returned to Larson Shutter without a
RMA number from Larson's ExteriorShutterSource.com will not be accepted and will be returned to you freight
Any claims for incorrectly made or initially defective merchandise and shortages or freight damage must be brought to our attention within 72 hours of receipt and before product is altered in any manner or installation is attempted. Larson Shutter Company reserves the right to inspect any alleged incorrectly made or defective merchandise at our facility to verify validity of claim before any repair or replacement will be performed; however this policy does not imply automatic replacement or repair by Larson Shutter Company. Any Shipping damage must be noted on the delivery receipt and reported to the shipping company immediately, or shipping companies will deny any claim submitted. Also if shipping damage is found please notify Larson Shutter Company within 72 hours of receipt of merchandise at: 1.866.209.1765 and we will help you with the claim. It is your responsibly to check the merchandise when it is delivered to make sure there are no discrepancies, damage or shortages. A written return authorization number (RMA/RGO) must be obtained from Larson Shutter Company prior to returning any merchandise. Items returned to Larson Shutter Company without a RMA/RGO number will not be accepted by us and will be returned to you freight collect.