Terms and Conditions

www.ExteriorShutterSource.com Website Terms of Use

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Larson Shutter Company. The collective work includes works that are licensed to Larson Shutter Company. Copyright 2003, Larson Shutter Company ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Larson Shutter Company or purchasing Larson Shutter Company products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Larson Shutter Company or to purchase Larson Shutter Company products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Larson Shutter Company. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Larson Shutter Company used in the site are trademarks or registered trademarks of Larson Shutter Company

Warranty Disclaimer
This site and the materials and information on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Larson Shutter Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Larson Shutter Company does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Larson Shutter Company does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Product Warranty
Products sold on this site are covered by a separate manufacturer warranty and details are available upon request and in each product area on this site or the help section of this site.  

Product Warranty Claims
Products with valid warranty claims, will be repaired or replaced as outlined in the warranty details for each product. A written return authorization number (RMA) must be obtained from Larson Shutter Company prior to returning any merchandise. Items returned to Larson Shutter without a RMA number will not be accepted and will be returned to you freight collect.

Return Policy
Standard Master Shutters and Standard Board & Batten Shutters can be returned if within 30 days from ship date. The standard shutters must be received back to us at your expense in new and resalable condition, in the original packaging with any accessories that were included. A 30% restocking fee will charged on all standard items accepted for return or exchange plus our original costs to ship the item to you will be deducted before any credit will be given. Please call: 1.866.209.1765 for return authorization on standard shutters. Do not return product to us without a authorization number from Larson's.

CUSTOM SHUTTERS: NO RETURNS. Please order carefully, custom size shutters were made for you and are not a stocked item and cannot be returned, exchanged or canceled, no exceptions will be allowed.

Any items returned to Larson Shutter without a RMA/RGO number from Larson Shutter will not be accepted and will be returned to you freight collect. Please call: 1.866.209.1765 for a return authorization on standard shutters.
NOTE: Our shopping cart system sends a email confirmation when you submitted your order, however some ISP's block our emails or it could go into your spam or other filtered mail. If you do not receive the confirmation please contact us and we will arrange get you a copy of your order or you may be able to log into your account on our website to reprint or check the status of your order. It is your responsibility to check the order confirmation to make sure you are getting what you wanted, we have no way of knowing if you have entered the correct information on your order.

Initially Defective Merchandise and Shortages
Any claims for incorrectly made or initially defective merchandise and shortages must be brought to our attention within 72 hours of receipt and before product is altered in any manner or installation is attempted. Larson Shutter Company reserves the right to inspect any alleged incorrectly made or defective merchandise at our facility to verify validity of claim before any repair or replacement is performed; however this policy does not imply automatic replacement or repair by Larson Shutter Company. It is your responsibly to check the merchandise when it is delivered to make sure there are no discrepancies, damage or shortages. A written return authorization number (RMA/RGO) must be obtained from Larson Shutter Company prior to returning any merchandise. Items returned to Larson Shutter Company without a RMA/RGO number will not be accepted by us and will be returned to you freight collect.

Payment Policy
Many of our products are shipped from various warehouses and manufacturers across the United States, when you enter your credit card information on the cart checkout page and press the place order button, or order by phone or fax your credit card is charged immediately. Your order will be processed, packaged or assembled per your submitted order details and will be shipped as completed. If you pay by check your order will not be processed until we receive your payment.

Shipping and Delivery Policy
When using our free or standard shipping charges we typically use UPS, DHL or FedEx Ground. Your order may be shipped by another method including common carrier if Larson Shutter Company determines the order size or other circumstances dictate another method would be necessary, more timely, or cost effective. The above applies to orders shipped within the continental United States. If you would like your order to be shipped by another method, such as overnight, 2 day or 3 day delivery, please notify us and we will try to accommodate your wish, however additional charges will apply.
We do not control shipping carriers', nor their schedules and therefore are unable to guarantee delivery dates. Shipping to a business address normally results in quicker delivery than to a residence.
NOTE: Common carrier (trucking company) deliveries are to your driveway and do not include any special delivery considerations, there will be extra charges if you require a lift gate, this will apply if the delivery is to a residence. If you want the delivery to be placed anywhere except in the driveway where the trucking company usually unloads you will be charged for the additional fees imposed by the carrier. If you miss a scheduled delivery or have an unusual delivery, the carrier may charge you additional fees.
The expected shipping time frame listed on product pages is the usual availability but is not a guaranteed time frame. We strive to adhere to these schedules as close a possible but workload and other unforeseen issues can arise from time to time. Please do not schedule installers or painters until your shutters arrive as we can not be responsible for charges or any other costs you may incur due to your order not arriving when expected.
Shipping to Alaska and Hawaii will be extra and above what is shown in the shopping cart. If you live in these areas you may purchase using our system but we will notify you of any additional shipping charges before charging your credit card or proceeding with your order.
FOB factory: Ownership of merchandise ordered from
Larson Shutter Company will transfer to you the buyer when it is accepted by the shipping carrier for delivery to you, the buyer.
Shortages and Shipping Damage:
Please check all shipments carefully for damage and number of packages upon receipt. Discovery of shortages or damage at the time of receipt is the customers responsibility. All shortages or concealed damage must be reported to Larson Shutter Company within 72 hours. If a package is damaged, you should refuse it; then call 1.866.337.7906, we will file claim for all refused packages. It you decide to accept a damaged package, notify the carrier and request an immediate inspection; keep the packing in which the order was shipped. If there is a shortage, or minor shipping damage is visible, or concealed damage is suspected and you keep the package, have the delivery driver sign your copy of the freight bill noting the damage or shortage. You are responsible for filing all claims for accepted merchandise. Call Larson Shutter Company customer service for assistance.

Limitation of Liability

Larson Shutter Company shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials or information on this site or the performance of the products, even if Larson Shutter Company has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Larson Shutter Company product is mistakenly listed at an incorrect price, Larson Shutter Company reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Larson Shutter Company reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Larson Shutter Company shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Larson Shutter Company without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Larson Shutter Company may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Larson Shutter Company.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Larson Shutter Company products) shall be in the state or federal courts located in Placer County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Larson Shutter Company products) must be commenced within one (1) year after the claim or cause of action arises. Larson Shutter Company's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Larson Shutter Company may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Larson Shutter Company or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Larson Shutter Company does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Larson Shutter Company is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Larson Shutter Company reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Larson Shutter Company in its sole discretion.

You agree to indemnify, defend, and hold harmless Larson Shutter Company, its officers, directors, employees, agents, licensor's and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Larson Shutter Company may link to sites operated by third parties. However, even if the third party is affiliated with Larson Shutter Company, Larson Shutter Company has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Larson Shutter Company. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Larson Shutter Company seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

updated 10-23-2012